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Terms & Conditions

Payment & Security

Aoki Hair Salon accepts Credit Card transactions (Visa & MasterCard) through our bank’s secured server.

Aoki Hair Salon takes appropriate security steps and measures to protect your privacy against any unauthorized access, alteration, disclosure or destruction. Your credit card details are never stored in our database.

You will be charged when you press the submit button in checkout. We highly recommend you review your items in your shopping cart before submitting.

Shipping

Orders are usually shipped within 24 hours so long as:

Order is made before 12:00pm (Australian Eastern Time GMT +10:00)
Products are in stock
Mon – Fri (weekends & public holidays excluded)
Orders & Deliveries

Orders for Australia have two options. Regular postage can arrive between 1-6 working days depending on your location. Express post can arrive next business day (subject to Australia Post terms and conditions). Aerosol cans MUST be regular postage.

If you feel your order has had ample time to be delivered but has not arrived, please contact us immediately. We are able to track all orders within Australia.

NB – If you have an error in your order, please contact us immediately and we will do our best to rectify the problem.

Returns & Refunds

Aoki Hair Salon will not exchange or refund goods unless they were damaged or faulty when purchased. To be eligible for a full refund please contact Aoki Hair Salon within 7 days of receiving the product. Goods must be unopened, undamaged and unused including packaging. Alternatively, we can provide a store credit for the full value of your purchase. No refund of freight charges on delivery and return of goods.

If your products are damaged in transit please contact us immediately to arrange a replacement.

In the event that a refund is agreed, Aoki Hair Salon will refund the appropriate amount to the credit card used for the purchase.

Copyright and Trademarks and Definitions

The “Aoki Hair Salon” or the “Site”, including www.aokihair.com in its entirety, is defined by and includes their Design, Content, Text, Graphics, Programming Code and Posting.

The “Content” includes all Graphics, Text, Design and Programming used on the Aoki Hair Salon site.

“Text” includes all text on every page of the Aoki Hair Salon’s website, regardless of the nature or context of that text.

“Graphics” includes all logos, buttons, navigational graphics and all other graphical elements of the Site, excluding paid advertising banners.

“Design” includes all layout, interface and colour combinations used on the Site.

“Programming Code” includes, but is not limited to, both client-side (HTML, JavaScript, etc) and server-side (PHP, Perl, Active Server Pages, databases, etc) used on the Site.

“Posting” refers to any posting or information added to the website originating from both either Aoki Hair Salon or any external parties. This includes, but is not limited to, all reviews, recommendations etc.

User Obligations and Rules

Through your Acceptance of this Terms of Use agreement, you agree NOT to do any of the following while using the Site:

  • Violate any applicable law or regulation
  • Access non-public or non-authorized areas of the Site. Or tamper with any area of the Site. Unauthorized individuals attempting to access these areas of the Site may be subject to prosecution
  • Access or tamper with postings and/or login accounts and information of other users
    Solicit or gather any user’s information available from the Site, such as other users’ names and email addresses, for any commercial or business purposes
  • Transmit any unsolicited advertising, i.e. “spam”.
  • Do anything which would create or impose an unreasonable or disproportionately large burden or load on the Site
  • Impersonate or misrepresent your affiliation with any person or entity
  • Post false or misleading information about a product
  • Post or transmit any Content that infringes a third party’s intellectual property rights, copyrights, trademarks or rights of publicity or privacy
  • Post or transmit any Content that is unlawful, untrue, fraudulent, harassing, libelous, defamatory, abusive, tortious, threatening, pornographic, harmful (including but not limited to viruses, corrupted files, or any other similar software or programs), overly disparaging or deprecating of Aoki Hair Salon or other users or otherwise objectionable
  • Repeat any action after you receive warning or request to desist from Aoki Hair Salon, whether or not that action is explicitly stated in policies. This includes continuing to use Aoki Hair Salon service under the same account, a different account or re-registering under a new account after your membership has been temporarily suspended, indefinitely suspended or terminated.
  • Do not fail to respond to an email from Aoki Hair Salon regarding violation, dispute or complaint penalties

Stock Availability

Aoki Hair Salon will always try to fulfill customer orders immediately. However, on the occasion that an item is out of stock you will be informed by email with an estimated time of arrival. Usually back-ordered products ship within 7 days.

Liability

Aoki Hair Salon does not take responsibility for incorrect information provided at checkout. If an item is sent to an incorrect address because of user error, Aoki Hair Salon is not obliged to re-send the item to an alternate address at our expense. Aoki Hair Salon will not accept liability for any loss or damage during delivery. Orders can take up to a maximum of 14 days for delivery although we will always make an effort to get the item(s) to you sooner, if possible. In the event that delivery is delayed you agree that late delivery does not constitute a failure of our agreement and does not entitle you to cancellation of an order. We will not accept liability for any loss or damage arising from items stolen, lost or damaged after delivery has taken place.

Privacy Policy

This following Privacy Policy outlines the information, personal or otherwise, gathered through the use of the site and the measures taken to protect your privacy.

Aoki Hair Salon will only collect personally identifying information that you are asked for and provide knowingly and willingly.

“Personally, identifying information” includes all information that may individually identify you, such as your name, physical address, telephone number or email address.

Cookies

Throughout the use of the site, Aoki Hair Salon will send cookies to your computer which uniquely identifies your browser. A “cookie” is a small file which contains some information that is sent to your computer when you visit a website. Aoki Hair Salon uses cookies to improve the quality of its service and to track user trends and patterns. Information that may be stored in cookies may include your shopping cart items. You are able to set your browser to refuse cookies or to inform you when a cookie is being sent. Please note that the shopping cart will not function without cookies.

Information Sharing

Aoki Hair Salon will never rent, sell or make available your personally identifying information to other companies or individuals, without your consent. We may share such information in the following limited circumstances:

  • We have your consent.
  • Provision of such information to Delivery Companies to facilitate delivery.
  • For activity related to Reward Programs.
  • We conclude that we are required by law or have a good faith belief that disclosure of such information is deemed necessary by Aoki Hair Salon to protect the rights, property or safety of Aoki Hair Salon, its users or the public.
  • In the event of a transfer of ownership of Aoki Hair Salon, which includes an acquisition or merger with another company, you will be given notice before any personally identifying information is transferred.
  • Aggregated information which may have used your information may be shared with others.
  • An example is ratings and reviews written by yourself etc.
  • Security

Aoki Hair Salon takes appropriate security steps and measures to protect your privacy against any unauthorized access, alteration, disclosure or destruction.

Links

Any websites linked to Aoki Hair Salon are developed outside of Aoki Hair Salon’s control. These sites may have their own privacy policies and may place their own cookies on your computer and collect data or personal information. Aoki Hair Salon is not responsible for the information contained on these external sites. If you believe a site linked to by Aoki Hair Salon is inappropriate, malicious or may be offensive, we insist you contact us.

Changes to this Policy

This Privacy Policy will change from time to time. All changes will be posted on this page and if significant, will be given priority in prominence.

4.6
Based on 331 Reviews
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Sarah Bailey
25/02/2024

Thanks Jenny and teams ❤️❤️ I recently had the pleasure of visiting @Aoki Salon for a haircut, and I must say, it was an experience worth raving about. Jenny is an amazing and talented hairdresser, worked wonders with my hair. Her expertise and precision left me feeling absolutely delighted with my new look. Not only did she exceed my expectations, but the compliments I've received since leaving the salon have been endless. All her team are also friendly and professional staff who go above and beyond to ensure a pleasant experience for every client. From the moment I walked in, I felt welcomed and taken care of.

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Suzie Cole
22/02/2024

Can’t thank Jenni and Jess enough! Not only were they lovely, it’s the best curly cut and colour I’ve ever had and reasonable priced too! I wont be getting my hair done anywhere else from now on!

I 100% recommend Aoki for curly hair. Really lovely experience.

Long standing client of 12 years. Always welcoming and great service despite having straight and not the curly hair Jenny specialises in.

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Sian Bell
20/01/2024

I had an amazing experience at Aoki yesterday. Jenni and her team made me feel so comfortable. We talked about my hair type and expectations, I showed Jenni what I wanted and she taught me how to best manage my hair. For the first time in a very long time I feel confident about my hair and love my new look. Thank you goddess Jenni. I’ll be back! 😘

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Anne Couzens
22/12/2023

Jenni and her team at Aoki were awesome. It's not just about the hair cut and colour it s the education on managing and stying curly hair that was invaluable. I wish I had met the team years ago. Definitely recommend the salon if you have curly hair, the best place to have your hair looked after.

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Heidi Locke
14/12/2023

Thank you to Jenni and her team for providing such a wonderful experience every visit! Jenni is truly skilled at cutting curly hair and the salon stocks a great range of curl-friendly products. The team also shares their expertise in how to style curls, so you can keep your hair looking great in between salon visits. Looking forward to seeing you again soon!

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Nat Jones
07/12/2023

I absolutely love Jenny. She has changed my relationship with my hair- I now like it. Thank you- highly recommend, your colour are extraordinary.

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Belinda Colyer
05/12/2023

I had my first curly hair cut on Friday. I did my own research and read the website so I came prepared for my appointment. Jenni apologised for being short staffed that day and attempted to still meet the needs of all the clients that were there. She cut my hair and afterwards it was styled. Because the style I wanted required quite a bit of cutting, it took a bit to adjust to on the new style. I left the salon satisfied with the results. I washed and styled my own hair today and it looked amazing. This is true test of a good cut for me. Each day since having it cut, have loved my haircut more and more. It really brought out the best of my curls. I will definitely return. I travelled 200km for the haircut and I think it was as worth my time and money. I’d like to compare my next visit when the full compliment of staff is there to my first visit to be able to make a fair comparison. The staff shortage affected the overall experience but certainly not the quality of the haircut or Jenni’s friendly attitude. I would encourage potential clients to read the information on the website. To consider their hair type and curl pattern to their desired outcome so that you at least have realistic expectations. And then to trust Jenni’s expertise and enjoy your hair.

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Sasha Sinclair
17/11/2023

What an Amazing Experience with an incredible team that were welcoming, informative from beginning to end. Jenni is such a force and is clearly passionate about her profession. She is She apologised as she was running 20 minutes late and I was brought a capachinno, and nibbles.As I did not know what I wanted Jenni analysed my face shape,lifestyle and expectations. I I received the best cut I have ever had. I was shown exactly how to care for.my curls and after my photo I walked out like a Godess.. Thank you for caring so.much..its a rarity these days I

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Caitlin Page
11/11/2023

Hair always looks and feels 10/10 after going to Aoki, highly recommend Jenni and the team to anyone with curly hair 😄

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Sandra O'Shea
11/11/2023

I have to say this was the best salon experience I've ever had. I have fine, medium to coarse, low density hair and Jenni knew straight away what my hair needs were. Not only is she incredibly knowledgeable and passionate in all things curly, she was so kind and nurturing as i was feeling a bit emotional. I am very grateful for the experience and looking forward to seeing how my hair transforms under her care. THANK YOU! ❤️

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Tiana Mcquie
10/11/2023

I had my hair cut shorter for summer yesterday and I LOVE it!! So relieved that after so long looking for someone to cut my curls I have found Jenni, the curly education makes the world of difference, this is my 3rd cut here and every time I have loved it!!

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Amena Cuffe
10/11/2023

I had the pleasure of getting my hair done by Jenni and can honestly say it was one of the best experiences. From the moment you walk in to the moment you leave you feel welcomed and relaxed and calm. I don’t trust many people with my hair but Jenni definitely knows her stuff and gave me tips on how to recreate the amazing job she did. I have had nothing but compliments from everyone I know and my confidence is soaring. Would highly recommend and look forward to going back.

Always an amazing experience. Jenni is amazing and so lovely

I had an amazing time at Aoki Hair with Jenni, on top of a great haircut, you'll get to spend a good time and learn more about how to take care of your curls! Jenny has a lot of experience and she found the hairstyle that would suit me best, I use to be scared of going to the hairdresser but now with Aoki I'm looking forward to go back!! Go check their instagram to see all their amazing work! thanks team

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Tania George
08/10/2023

I always feel like a million dollars when leaving Aoki Hair. Jenni truly is a miracle worker when it comes to my hair. I can sit down and let her go to town on my hair because Jenni knows exactly what I want. At the end Jenni also provides education on how to look after your curls. Their is always so much fun and laughter and a vibrant energy in the salon. Jenni is the kindest warmest person I know. I 100% recommend Aoki hair for all your hair needs. You will not leave there disappointed 🥰

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Nikki Tsapazi
25/07/2023

Best haircut I have ever had x

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Elana Sparks
17/07/2023

Everytime I go to Aoki I experience TLC for my curly hair. Jenni's skills, guidance and knowledge have helped me to embrace my curly hair. I finally have the curls I've always dreamed of thanks to the staff at Aoki. I highly recommend Aoki if you want to embrace your curls too.

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Anita Carver
14/07/2023

Jenni is a curl guru. If you have curly hair - go see Jenni! Her skills are too level. But she is also the warmest woman and such a delight to be in the salon with. I trust her so much with my hair and I always have the best time when I’m here!!! Totally worth the interstate travel for! 🥰🥰🥰

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Paige Hawley
14/07/2023
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Aurelea
14/07/2023

Went back for a cut after a year and its always amazing! Love how my hair looks 😍 Thanks so much Jenni 😊

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Penny
07/07/2023

Jenni is the best curly hair cutter/stylist in Perth! Jenni has a great staff and salon which makes for a very enjoyable salon experience. I have been looking for a curly hair specialist and Aoki is the perfect solution.

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Julia Calvert
07/07/2023

From the moment you walk in and receive Jenni’s personal attention to the moment you leave, you feel special and pampered. Having very curly hair I need and expert cutter and Jenni is definitely that. Always look forward to my visits, the atmosphere and the laughs. Jenni and her girls know how to look after you!

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Claire Pianta
30/06/2023

I always feel like an absolute curly goddess leaving this place. Refreshing to find a senior stylist who actually listens and has the skills bring to life your wildest curly girl vision. Jenni is such burst of vibrant energy and genuinely cares about how her clients feel. I drive an hour to have my hair cut here and it is totally worth it, wouldn't dream of going anywhere else in Perth. I've had my curls cut on 3 different continents and Jenni is a mile ahead of the rest and she manages to cut curls in half the time of any other curly hair specialist that I have see. All confidence and class. Highly recommended!

They are just amazing! I couldn't imagine going anywhere else, both colour and curly cuts are amazing

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Lonja Dean
05/05/2023

Coming to get a haircut at Aoki is my pamper day. I get great service, professionalism, lots of laughter and my hair ALWAYS looks fabulous when I walk out. This place is a hive of activity but I always feel like I’m the queen bee 🐝, everyone attending to my needs 😊

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A Wharewera
29/04/2023

Absolutely loved my visit to Aoki. Their staff and services are amazing and made me feel so comfortable as a first time client. Jenny is wonderful and shared all about my hair type and styles that would suit my face shape. I felt confident to let her go to town on my hair and I couldn't be more happier. My hair has never felt this healthy, soft and bouncy before. Highly recommend anyone with curly hair wanting to embrace their true curl 🙌

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Meg O'Hara
12/04/2023

Genuinely the best haircut I have ever had. I'm 41, so I've had a few, and I have never felt so seen as I was by Jenni and her team. I week later and I'm still oozing joy around my new hair.

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Jessie Shimona
05/04/2023

Came to Aoki to get my curls back and yes Jenni and the girls brought them back in full swing!!! Had a lovely time meeting Jenni and chatting! She is so passionate about the curls and it is shown in the results! Best haircut I’ve had. Wonderful experience. Very professional. Great curl education and would recommend to anyone wanting to try get their curls back! Worth it! I love my cut! Thanks Jenni! Appreciate it! 😊

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Jody Wilson
30/03/2023

I was in today for Tahllia to colour my hair, this is the third time I’ve been in the salon, first time for Jenni to cut my hair, which has been amazing and really compliments my curl - I always thought I only had wavy hair. Tahllia has coloured my hair the last two times and she’s done an amazing job both times and I received plenty of compliments on the colour and curl. This a very happy and bubbly salon that makes the experiences even more enjoyable.

The curly hair queen 👑 I am so grateful that I found Aoki hair and jenni, her charisma, energy, knowledge with curls and professionalism is just something else 😍 I have struggled with my curls for sooo many years going to so many different hairdressers only noticing that they have no idea what they are doing with curly hair and always walking out looking like a poodle 🤦‍♀️ Jenni and the team at Aoki hair has brought my hair back to its natural life and I am LOVING wearing my hair curly again after many years of straightening as it just wasn’t sitting right. Now it’s perfect! They also recommended me the best products for my hair that is so easy to use on an everyday basis. So grateful ❤️ Can’t recommend more to my curly hair peeps if I tired! 5+++ stars ❤️ Keep doing you!

Highly recommend Aoki Hair. Jenni and all of the staff so professional, welcoming and friendly. Have been a regular client for approx 12 months and have been very happy with how my hair has been cut and styled each time. Best hair styling I have ever had for my curly hair. I walk out feeling wonderful! Each time I have been I have seen each client walk out with fabulous hair styling, all ages, both men and women. Can absolutely recommend Jenni and everyone. Thank you to you all at Aoki Hair!

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Carly Monks
24/03/2023

Jenni and her wonderful team have been my go-to for curly haircuts in Perth for the last couple of years, and every time I leave happy with my choice to “splurge” a little on myself with a haircut that makes me feel confident and stylish. After a lifetime of mediocre cuts elsewhere, Aoki has given me greater appreciation for how good my hair *can* look with the right curly cut and some guidance on tools and styling.

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Taylah Horsham
24/03/2023

I love how I feel every time I leave this place!! Would highly recommend to any curly hair person or even just a person with hair! Jenni and staff always treat me with kindness and always answer my questions with enthusiasm. I have been with Aoki hair for 4 years now and I won’t be going elsewhere!

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Tina Ferraro
22/03/2023

Absolutely amazing, I’m not one to invest money on a hair cut. But sooooo worth it! I have never had a hair cut like this before. Really friendly staff and amazing skills in cutting! Definitely recommend if you have curly hair and never feel comfortable with your hair. They helped me learn how to style it at home!

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Carissa Dunn
22/03/2023

Saw Jenny today for a much needed full restyle of my curls. She discussed different lengths and what might suit best and double checked it was ok to get rid of all the dead parts…which was a lot of length! She did a wonderful job. Super happy with the shape and length and feel like I can start growing it again from a place of health now! Thanks Jenny! So nice to have a place I can trust for my curls and happily recommend to anyone with waves or curls.

I loved my curly haircut experience and thank you for the curly hair style training it’s made such a difference to how my curls look. I really appreciated your genuine interest in your clients and the time and effort you put into making my experience in your salon a delight, thank you so much!

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Kasia Parton
20/03/2023

Truely Wonderful experience! I have been following Aoki hair on Instagram and finally got the opportunity to visit Jenny and her team who were professional, friendly and informative. Jenny coloured my hair, cut it according to my curl (this was a first for me) and she showed me how to work with the product simply to enhance my natural curls!!!!.I left feeling really emotional that my curly hair was understood. Subsequent wash/dries have been so effortless! Thank you Jenny for bring back the bounce back to my curly hair!

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Sarah Watts
06/03/2023

These guys make you look and feel amazing! I loved my curly cut. I just wish I'd had somewhere fabulous to go after getting it done, rather than just home! Highly recommend this salon.

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Bridie Lee
22/02/2023

Love love love! My hair always looks so gorgeous and refreshed after a trip to Aoki. Despite living on the other side of Australia, I intentionally plan my trips back to Perth to coincide with when I need my hair cut so I can get it done at Aoki. Jenny and the team are so friendly and I have referred several of my friends here after the amazing transformation that my hair has seen since I started seeing them 💇‍♀️

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Lisa Wright
11/02/2023

Best curly cuts in Perth. Such a lovely and talented salon

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Ali Sahba
14/01/2023

Best hair cut I’ve ever had. After struggling with thick curly/frizzy hair all my life I started playing with the curly girl method about a year ago. The missing piece of my puzzle was a good hair cut and now I love my long curly hair. Jenny is so effervescent and there is a lovely vibe in the salon. Thank you!

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Karin Brown
18/12/2022

You can determine a talented hairstylist with curly hair. The story common to all with curly hair is the many horrendous cuts, and maybe one, two or three good cuts in a lifetime? We moved from afar and the one thing I dreaded the most was finding a new hairstylist...it is a stress for one with curly hair! After one bad haircut in our new location, I tried Jenni at Aoki and was very impressed. Jenni is well versed in curly hair cuts, and besides my own, I would certainly entrust her with any type of hair...she is a keeper! Her staff is very friendly and the environment is very relaxed and inviting. I highly recommend Aoki Hair.

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Sara Frost
08/12/2022

Just started using this salon and love the curly hairdressing skills by Jenni and all her staff. They are super friendly, organised and so willing to teach me how to embrace the way my hair wants to go! Also Taliah is a complete winner when it comes to colour.

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Amy White
08/12/2022

I love getting my hair done with Jenni and her team. A beautiful salon and love getting my curls looked after at Aoki. I highly recommend ❤️

Highly recommend Aoki Hair for anyone with curls. Jenny and her staff are amazing and the environment of the store is lovely. They make you feel so comfortable. Jennys experience with curls definitely shows through each cut. 10/10

CONTACT

4/85 The Promenade,
Mount Pleasant WA 6153

T: 08 9316 4888
E: [email protected]

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