Payment & Security
Aoki Hair Salon accepts Credit Card transactions (Visa & MasterCard) through our bank’s secured server.
Aoki Hair Salon takes appropriate security steps and measures to protect your privacy against any unauthorized access, alteration, disclosure or destruction. Your credit card details are never stored in our database.
You will be charged when you press the submit button in checkout. We highly recommend you review your items in your shopping cart before submitting.
Shipping
Orders are usually shipped within 24 hours so long as:
Order is made before 12:00pm (Australian Eastern Time GMT +10:00)
Products are in stock
Mon – Fri (weekends & public holidays excluded)
Orders & Deliveries
Orders for Australia have two options. Regular postage can arrive between 1-6 working days depending on your location. Express post can arrive next business day (subject to Australia Post terms and conditions). Aerosol cans MUST be regular postage.
If you feel your order has had ample time to be delivered but has not arrived, please contact us immediately. We are able to track all orders within Australia.
NB – If you have an error in your order, please contact us immediately and we will do our best to rectify the problem.
Returns & Refunds
Aoki Hair Salon will not exchange or refund goods unless they were damaged or faulty when purchased. To be eligible for a full refund please contact Aoki Hair Salon within 7 days of receiving the product. Goods must be unopened, undamaged and unused including packaging. Alternatively, we can provide a store credit for the full value of your purchase. No refund of freight charges on delivery and return of goods.
If your products are damaged in transit please contact us immediately to arrange a replacement.
In the event that a refund is agreed, Aoki Hair Salon will refund the appropriate amount to the credit card used for the purchase.
Copyright and Trademarks and Definitions
The “Aoki Hair Salon” or the “Site”, including www.aokihair.com in its entirety, is defined by and includes their Design, Content, Text, Graphics, Programming Code and Posting.
The “Content” includes all Graphics, Text, Design and Programming used on the Aoki Hair Salon site.
“Text” includes all text on every page of the Aoki Hair Salon’s website, regardless of the nature or context of that text.
“Graphics” includes all logos, buttons, navigational graphics and all other graphical elements of the Site, excluding paid advertising banners.
“Design” includes all layout, interface and colour combinations used on the Site.
“Programming Code” includes, but is not limited to, both client-side (HTML, JavaScript, etc) and server-side (PHP, Perl, Active Server Pages, databases, etc) used on the Site.
“Posting” refers to any posting or information added to the website originating from both either Aoki Hair Salon or any external parties. This includes, but is not limited to, all reviews, recommendations etc.
User Obligations and Rules
Through your Acceptance of this Terms of Use agreement, you agree NOT to do any of the following while using the Site:
Stock Availability
Aoki Hair Salon will always try to fulfill customer orders immediately. However, on the occasion that an item is out of stock you will be informed by email with an estimated time of arrival. Usually back-ordered products ship within 7 days.
Liability
Aoki Hair Salon does not take responsibility for incorrect information provided at checkout. If an item is sent to an incorrect address because of user error, Aoki Hair Salon is not obliged to re-send the item to an alternate address at our expense. Aoki Hair Salon will not accept liability for any loss or damage during delivery. Orders can take up to a maximum of 14 days for delivery although we will always make an effort to get the item(s) to you sooner, if possible. In the event that delivery is delayed you agree that late delivery does not constitute a failure of our agreement and does not entitle you to cancellation of an order. We will not accept liability for any loss or damage arising from items stolen, lost or damaged after delivery has taken place.
Privacy Policy
This following Privacy Policy outlines the information, personal or otherwise, gathered through the use of the site and the measures taken to protect your privacy.
Aoki Hair Salon will only collect personally identifying information that you are asked for and provide knowingly and willingly.
“Personally, identifying information” includes all information that may individually identify you, such as your name, physical address, telephone number or email address.
Cookies
Throughout the use of the site, Aoki Hair Salon will send cookies to your computer which uniquely identifies your browser. A “cookie” is a small file which contains some information that is sent to your computer when you visit a website. Aoki Hair Salon uses cookies to improve the quality of its service and to track user trends and patterns. Information that may be stored in cookies may include your shopping cart items. You are able to set your browser to refuse cookies or to inform you when a cookie is being sent. Please note that the shopping cart will not function without cookies.
Information Sharing
Aoki Hair Salon will never rent, sell or make available your personally identifying information to other companies or individuals, without your consent. We may share such information in the following limited circumstances:
Aoki Hair Salon takes appropriate security steps and measures to protect your privacy against any unauthorized access, alteration, disclosure or destruction.
Links
Any websites linked to Aoki Hair Salon are developed outside of Aoki Hair Salon’s control. These sites may have their own privacy policies and may place their own cookies on your computer and collect data or personal information. Aoki Hair Salon is not responsible for the information contained on these external sites. If you believe a site linked to by Aoki Hair Salon is inappropriate, malicious or may be offensive, we insist you contact us.
Changes to this Policy
This Privacy Policy will change from time to time. All changes will be posted on this page and if significant, will be given priority in prominence.